Grievance Redressal & Escalation Matrix

YourStock Research

(SEBI Registered Research Analyst – Registration No. INH000010803)

YourStock Research has established the following escalation mechanism to ensure prompt and

effective resolution of investor grievances.

Escalation Matrix

Level Designation Name Contact No. Email ID Working hours

Level 1

Senior

Customer

Support

Smitha Shree 9164893720 Care@yourstock.in

9.00am to

5.30pm

Level 2 Operations –

Head Sulthan Rafiq 9986077850 sulthan@yourstock.in

9.00am to

5.30pm

Level 3

Grievance

Redressal

Officer &

Principal

Officer

Suhail Ahmed 9345252675 suhail@yourstock.in

9.00am to

5.30pm

Registered Office Address / Location

No.1, First Floor, Kodichikkanahalli Main Road,

Bilekahalli, Bengaluru – 560076

Important Note

Investors are encouraged to first approach YourStock Research through the internal grievance

redressal mechanism. In case of non-resolution within the stipulated timeline, SEBI SCORES Portal

https://scores.sebi.gov.in as Level 4 and then Investors may also opt for the SEBI-recognized Online

Dispute Resolution (ODR) Portal through https://smartodr.in as Level 5.