YourStock Research – Grievance Redressal Policy
Purpose
This policy explains how YourStock Research addresses and resolves grievances related to our products and services. We are committed to fair, timely, and transparent resolution of all user complaints in accordance with SEBI regulations and applicable laws.
How to Raise a Grievance
You can register your grievance through any of the following channels:
Phone: Call us at +91 7019054731
Email: care@yourstock.in
Write to the Grievance Redressal Officer at:
YourStock Research
Grievance Redressal Officer
No.8/1, 32nd East Cross Road,
Jayanagar 4th T Block,
Bengaluru – 560041
Grievance Redressal Levels
Level 1 – Customer Support Head
Name: Ramya
Designation: Customer Support Head
Phone: +91 70190 54731
Email: care@yourstock.in
At this level, your grievance will be registered and addressed promptly. Please contact the Customer Support Head first for resolution.
Level 2 – Grievance Officer (GRO)
Name: Suhail Ahmed
Designation: Grievance Officer
Phone: +91 93452 52675
Email: s@yourstock.in
If you are not satisfied with the response from Level 1 or if your grievance is not resolved within the stipulated time, you may escalate the matter to the Grievance Officer.
Grievance Registration and Acknowledgment
All grievances received will be logged and assigned a unique reference number.
Simple queries will be addressed immediately; complex issues will be escalated.
An acknowledgment with the grievance number and expected resolution timeline will be sent within 4 working days. If the grievance does not pertain to YourStock Research, you will be informed within 10 working days.
Resolution Process and Timeline
Please provide complete details including your name, contact information, subscription or transaction details, and any supporting documents. We aim to resolve all grievances within 30 working days of receipt. Complaints will be marked closed only after resolution or if you do not respond within 15 days of our final communication.
Confidentiality
Your grievance details will be kept confidential and shared only as required by law or for resolution purposes.
Escalation to SEBI and Online Dispute Resolution (ODR)
If you are not satisfied with the resolution or if your grievance is not addressed within 30 days, you may escalate your complaint to SEBI through the SCORES portal:
SEBI SCORES: https://scores.sebi.gov.in/
You may also use SEBI’s Online Dispute Resolution platform for conciliation and arbitration:
ODR Portal: https://smartodr.in/login
This policy is available on our website for your reference. We encourage you to contact us first for any grievances and assure you of our commitment to resolving your concerns fairly and promptly.