Grievance Redressal Policy
YourStock Research
(SEBI Registered Research Analyst – Registration No. INH000010803)
1. Purpose
This Grievance Redressal Policy is framed in accordance with the SEBI (Research Analysts)
Regulations, 2014 and applicable SEBI circulars and guidelines. The objective of this policy is to
provide a transparent, fair, and time-bound mechanism for addressing and resolving investor and
client grievances related to the research services offered by YourStock Research.
2. Scope
This policy applies to all grievances or complaints received from investors or clients in relation to:
Research reports and recommendations
Subscription services and fees
Service delivery or operational issues
Any other matter connected with research services
3. How to Raise a Grievance
Grievances may be lodged through any of the following channels:
Phone: +91 9164893720
Email: care@yourstock.in
Written Communication:
Grievance Redressal Officer
YourStock Research
No.1, First Floor, Kodichikkanahalli Main Road,
Bilekahalli, Bengaluru – 560076
4. Acknowledgment of Grievance
All grievances shall be acknowledged within 2 working days of receipt.
Each grievance will be assigned a unique reference number for tracking.
If the grievance does not pertain to YourStock Research, the complainant will be informed within 10
working days.
5. Resolution Process & Timeline
YourStock Research shall endeavor to resolve all grievances within 30 working days from the date of
receipt.
Where additional information or clarification is required, the complainant will be informed
accordingly.A grievance shall be treated as closed if:
It is resolved to the satisfaction of the complainant, or
The complainant does not respond within 15 days of the final communication.
6. Confidentiality
All grievance-related information shall be treated as confidential and shall be shared only on a need-
to-know basis or as required under applicable laws and regulations.
7. Escalation & Regulatory Recourse
If a grievance is not resolved satisfactorily within 30 working days, the investor may escalate the
complaint through SEBI SCORES (SEBI Complaints Redress System) Portal https://scores.sebi.gov.in.
Investors may also opt for the SEBI-recognized Online Dispute Resolution (ODR) mechanism for
conciliation and arbitration through https://smartodr.in
8. Review & Updates
This policy is available on our website for your reference. We encourage you to contact us first for
any grievances and assure you of our commitment to resolving your concerns fairly and promptly.